Refund policy

At Fino Gallery, every wood canvas print is custom-crafted using your uploaded personal photos. Because all products are custom-made and personalized specifically for you, we do not accept returns, exchanges, or refunds once an order has been submitted and processed.

Damaged or Defective Deliveries
We take immense pride in the craftsmanship of our wood canvas prints and package every order securely. However, if your package arrives damaged during transit or contains a manufacturing defect, we will promptly replace your item free of charge.

To request a replacement for a damaged item:
1. Contact us within 7 days of delivery at support@finogallery.com.
2. Include your Order Number.
3. Attach clear photo proof showing both the damaged product and the outer shipping box.

Once our team verifies the photo proof, we will immediately process and ship a brand-new replacement wood canvas print to you at no additional cost.

Order Cancellations & Modifications
Because production begins shortly after an order is placed, requests to modify uploaded photos, print sizes, or cancel orders must be received within 2 hours of order placement by emailing support@finogallery.com.